Report a bug

The more we know, the faster we can fix it. Most questions are optional, so answer what you can.

What happened

Short summaryOne line, for example “1080p download stops at 99%”.

What went wrong?Describe what you saw. Never include passwords.

The exact message shownCopy it from the add-on’s menu or note, if there was one.

How often does it happen?

Every timeOftenSometimesOnly once

Where it happened

Link to the videoOpen the video, copy the address from the address bar. A link lets us try the same video.

Kind of video

What were you doing?

Format and quality chosen

How to see it ourselves

Steps to reproduce

What did you expect instead?

Your setup

These often decide whether a problem is on YouTube’s side, in another extension, or in the add-on.

Secure verification (add-on settings)

Does it also fail in a private window?Private windows run without your other extensions.

YouTube account

Country or region

Other extensions that change YouTubeAd blockers, privacy tools, video tools, other downloaders.

Technical details we include (you can correct them)

Add-on version

Browser

System

We also add your browser language, time zone and browser identification text, to reproduce the problem. Nothing else about you or your computer is read.

Where to answer you

Your emailSo we can answer you. Nothing else is done with it.

Security problem? Please use the support form and choose “Security problem (private)”.

Not a bug? Questions go to support, ideas to suggestions.